Privacy Policy + Return Policy
Privacy Policy
Information We Collect We collect both personal and non-personal information from you when you use our website or interact with us. Personal information may include your name, email address, phone number, mailing address, and credit card details. You may provide this information when creating an account, placing an order, filling out a survey, or contacting us directly.
Non-personal information such as your IP address, browser type, pages visited, time of visit, and referring pages is collected automatically through your interactions with our website.
We also use cookies—small data files stored on your device—to understand how you use our site. Cookies help us track your shopping activity, improve your browsing experience, and analyze site usage. These cookies do not store sensitive data like credit card numbers.
How We Use Your Information We use your personal information to process transactions, respond to inquiries, provide customer support, and deliver the products or services you request. It also allows us to improve your experience on our website, offer personalized content, and inform you about new products, promotions, or services that may interest you.
Non-personal data helps us optimize our website performance and enhance functionality.
Information Sharing We do not sell or share your personal information with unaffiliated third parties without your consent. However, we may share your information in the following circumstances:
● With trusted affiliates, subsidiaries, employees, or service providers who help us operate our business.
● When required by law or to comply with legal processes.
● As part of a business transaction such as a merger, acquisition, or asset sale.
● To enforce our policies or protect our rights, safety, or property.
Your credit card information is securely transmitted and only shared with payment processors for authorization purposes.
Your Choices You can choose not to provide certain information, but this may limit your ability to use some features of our website. Most browsers also allow you to manage cookie settings.
Contact Us If you have any questions about this privacy policy or how we handle your information, please reach out via our contact form or email.
Return Policy
If you are unsatisfied with your purchase, please contact customer support at online@gkcigars.com. Returns and refunds are assessed on a case-by-case basis. Please wait for a response from customer support before attempting to return a purchase. Unapproved returns will not be eligible for refunds.